On the OUAI to finding your perfect routine? If our products were not the perfect fit, no worries! We accept returns within 45 days of purchase from theouai.it.com. Visit https://theouai.it.com/a/return to initiate your return and we will send a prepaid label if your order requires one. All you’ll need is your order number and zip code to start.
Refund Process
Submit Request: Email us at [Your Support Email] or contact our online support, providing your order number and the reason for the refund (please attach photos if the item is damaged).
Review: We will review your request within [1-3] business days and provide the return address (for physical items).
Ship Item Back: Return the item to the designated address (Note: specify who covers the shipping fee—e.g., “Quality-related returns are covered by us; non-quality returns are covered by the buyer”).
Refund Issuance: Once we receive and inspect the returned item, your refund will be processed and automatically applied to your original method of payment within [3-7] business days.
